We guarantee all Omega Natural Science Products. We want you to be completely satisfied with our products and our services. We strive to improve in every way, every day always looking for ways to make a better product, to better serve you the customer, and ways to be active, contributing members of the community.
Beginning day one almost ten years ago, OmegaBrite began to contribute to health research, to conflict resolution and peace building at the Harvard Kennedy School of Government and other programs that support wellness worldwide. We support the young and the old and everyone in between in our contribution and support of medical research, in our support of the conflict resolution and peace building at the Harvard Kennedy School of Government, in our OmegaBrite Scholars Program with OmegaBrite Excellence Awards and our support of the Science Club for Girls where we have committed to supporting a group of girls from kindergarten through graduation of High School in the Science Club for Girls program in Cambridge , Massachusetts.
We are currently working on greener packaging and ways of shipping to have a smaller carbon footprint to help the health of the planet. We are also reviewing our methods of shipping to provide better options. And we are always studying the science of nature to create for you new products that truly contribute to your health and wellness. The future is exciting.
OmegaBrite products that are purchased directly from OmegaBrite by an Customer may be returned at any time by calling the OmegaBrite's Customer Service Department. OmegaBrite 100% guarentee of satisfaction such that any product may be returned for full refund.
Delivery and Shipping Delivery costs, times & methods For peace of mind we have made insurance on all packages compulsory to protect your package against any lost or damaged shipments. Once your goods are sent out we will email you with a tracking number so you can trace your delivery any time you want. When you checkout your order. Shipping costs are not included in the item price: the shipping cost and handling are charged based on your order and destination and the type of delivery you have selected. This will be displayed in your checkout process when you confirm your Shipping Address and before you enter your payment details. We do not pay for customs, duties that may be required. These fees are the responsibility of the customer. Due to different circumstances in different countries at different times, we have to use our discretion in choosing our courier. We will choose the courier according to that requirement. Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. This can take anything from 5 - 15 working days depending on the country the items are shipped to. Processing takes 3 - 5 days normally. We will inform you of any delays due to stock availability and expected shipping time. Your order is not charged until it is shipped. We usually ship within one to two days of your order unless we advise otherwise on the website. For peace of mind we stand behind our products 100%. If for any reason you are not satisfied please return the product via certified mail to the address on the delivery label for return or to OmegaBrite 4 Militia Dr. Suite 17 Lexington, MA 02421. Once we receive your return we will process the return and you will be credited the full cost of the product less shipping and handling. On your auto refill program you may call or email and stop or pause or change your order at any time until it has gone to warehouse. Once at warehouse the order will ship and we will change your next order as you request. If in the rare event we supply the wrong product or if the product is in any way damaged or faulty as a result of a manufacturing defect, please notify us within 30 days of receiving the product. We will exchange it for the correct one upon receipt of the returned product and send the correct product out to you. If for any reason replacement is not possible, we will refund the purchase price including delivery cost upon receipt of the returned product. We will not be liable for any claim, of whatsoever nature: Instituted after the expiry period; or Based on any warranty, whether express or implied, other than the express warranty set forth by the product manufacturer. The warranty will not apply if the product shows evidence of: impact, sand, liquid or moisture damage; dropping, mishandling, or tampering; battery or chemical corrosion; Use contrary to the applicable instruction manual. The warranty does not cover: Before any goods are returned, a returns authorization must be obtained from us. Please email or call us and include your personal details as well as your order number. Please be aware that once we process your return we will credit your credit card. The credit card company may take several weeks to show on your bill. If you have any questions we can provide you with the credit transaction number and you can call the credit card company. Ordering from our website or by our 800 numbers or from our corporate headquarters you are accepting our terms of service. Thank you for your order. We look forward to providing you with OmegaBrite Advanced Omega-3 products.
By ordering any product from OmegaBrite, whether by clicking through over the internet, telephone, facsimile or otherwise, the customer agrees to be bound by these Terms and Conditions of Sale, as well as the "Acceptance of Contract Terms" contained elsewhere in the OmegaBrite site and in the check out process.